Return & Refund Policy

At Daulat Optical, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Products may be eligible for return if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is unused, unworn, and in its original packaging.
• The return request is submitted within 7 days of delivery.

To initiate a return, customers must provide the order number and proof of purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Prescription eyeglasses made according to customer-provided prescriptions.
• Customized or personalized eyewear.
• Contact lenses with opened or damaged packaging.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Gift cards or promotional items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Images of the packaging (if applicable)

After verification, we will arrange a replacement or refund as applicable.

Return Process

To request a return:

1. Contact our customer support team.
2. Share your order details and reason for return.
3. Wait for return approval and instructions.
4. Ship the product back in its original packaging.

Returns sent without prior approval may not be accepted.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on your bank or payment provider.

Exchange Policy

Eligible products may be exchanged subject to stock availability.

If the requested replacement product is unavailable, a refund or store credit may be offered.

Cancellation Policy

Orders may be cancelled before they are shipped.

Orders for prescription or customized eyewear may not be cancelled once production has started.

To request a cancellation, please contact us as soon as possible.

Shipping Charges

• Original shipping charges are generally non-refundable.
• Return shipping costs may be borne by the customer unless the return is due to our error, damaged products, or incorrect deliveries.

Quality Assurance

Every product undergoes quality checks before dispatch. We are committed to providing high-quality eyewear and customer service.

Contact Us

For returns, refunds, exchanges, or cancellations, please contact:

Daulat Optical
📍 1 Main Road, Bistupur, Next to Yash Kamal Complex, Jamshedpur – 831001

📞 +91 88667 66088
📧 naimishdaulat@gmail.com

Our customer support team will be happy to assist you.